For example, when the manager doesn't have time to process orders quickly, as he works with different channels and interfaces (messengers, mail, social networks)
AUTOMATE RECEIVING ORDERS
FROM INSTAGRAM STORE, SITE OR OTHER SOCIAL NETWORKS
Customers waiting for answers are too long?
Managers confuse who's answering whom, duplicate answers or don't see messages at all
Chaos with orders?
When there is no effective system for orders processing. Looking at 100 unread messages you have no idea who these people are: new customers? or those that are just waiting for the delivery?
Unclear sales funnel?
Too much time and effort to get a report on orders, expenses, incomes
Difficult to understand what's going on?
With this, your orders can be processed as quick as you would like, thereby increase sales efficiency at each stage. All orders are collected in one workflow. Suited for individual or teamwork.
We offer to gather all orders in one workflow so that you don't need to switch back and forth between different windows, interfaces, and applications
We offer to gather all orders in one workflow so that you don't need to switch back and forth between different windows, interfaces, and applications
Orders from all channels (Instagram, your website, FaceBook, Viber, Telegram, WhatsApp, Email, Vk) collecting to a single window. You can answer from your computer, laptop or tablet. The system itself will send your reply to the channel which the client's message was sent from.
You can see how many orders are "for now" and in what status. For example, instead of 100 unread messages, you see 10 new orders and 90 new messages thanking for your product
Each manager receives an equal number of applications. Or unequal, if someone is overloaded
You will also get analytics for managing the process:
  • clear reports;
  • income, expenses, and materials;
  • automatically filled and structured customer base;
  • sales funnels
HOW IT WORKS
Basically, we created a cloud service can be opened on any device from any location. Even mobile internet coverage will work
WHY CHOOSE US?
There is no similar universal solution on the market - we checked
Our service is flexible and allows you to scale and customize it without programmers
We teach further customization so you can support yourself in the future
We have 10 years of experience in customer service and 3 years of experience in IT solutions for business
Among our customers are high-loaded Instagram \ online stores with 3 ~ 5 thousand orders per month
We maintain at all stages and always there. We respond on average within 15 minutes, maximum within 1 hour
We know it all looks like a magic pill.
And there is!
* The system uses external paid services
** Price may vary depending on functionality and your requests
PAY ONLY IF SATISFIED WITH THE RESULT
270$
PRICE**
We set up the system in 2-3 days
We give "drive" the system in the demo version 7 days without any payment
MORE
Registration of new PlanFix account:

Inviting employees to PlanFix:

Configuring employees accounts in PlanFix:

Import contact database in PlanFix:


Deploying 1 basic configuration of attendance records:



registration for a free domain name

inviting up to 5 employees to your account

entry into the structure of the company and the selection of a manager

import contacts from a table view (xlsx, csv), automatic segmentation of customer database by source or other criteria

deploying 1 basic configuration of attendance records

OMNICANNALITY OF ICOMING REQUESTS AND CONTROL OF COMMUNICATION WITH CLIENTS
GENERAL SETTINGS
Integration with company webpage via email
Optimizing the flow of e-mail communication
Integration with company pages in social networks
Integration with instant messengers
Integration with live chat on your webpage
Integration of external IP telephony into a PlanFix account
Creating and configuring up to 3 planners (dashboards)
The ability to work separately with comments on social networks and direct messages
Shift work managers
integration with webpage or mail via email channel

connect and configuration up to 3 virtual mailboxes

Facebook, Instagram, Vkontakte

Telegram, WhatsApp, Viber, Skype (assistance with creating chat bots)

integration with live chat on your webpage. Get messages from the live chat as a tasks for managers

incoming and outgoing phone calls, call recording and more*


current orders/customer comments visualization in a single space with sales funnel view, communication history, an order of orders, urgency orders or orders with the need for a manager's reaction and much more

the easy-to-use environment for work with general comments, comments from potential customers or real orders

shift work of managers and the organization of a seamless customer service process
ANALYTICS AND REPORTING
Analytics and accounting for ordering and payment processes:

Statuses (stages) of each order (deal) and interactive sales funnel in real time:

Reporting:
creating the entity of a customer order (product/service with attributes) and accounting of payments process (full or partial) with subsequent analytics

order (deal) statuses, a unique way that orders go exactly in your store, from the first contact with the customer to a customer satisfaction request

monitoring the productivity of each manager separately, reporting on any criteria of work in any context

* Integration through third-party paid service

Registration of new PlanFix account
Inviting employees to PlanFix
Configuring employees accounts in PlanFix
Import contact database in PlanFix
Deploying 1 basic configuration of attendance records
Analytics and accounting for ordering and payment processes
Statuses (stages) of each order (deal) and interactive sales funnel in real time.
Reporting
Integration with company webpage via email:

Optimizing the flow of e-mail communication:

Integration with company pages in social networks:

Integration with instant messengers:

Integration with live chat on your webpage:


Integration of external IP telephony into a PlanFix account:

Creating and configuring up to 3 planners (dashboards):


The ability to work separately with comments on social networks and customer orders:

Shift work managers:
* Integration through third-party paid service
OMNICANNALITY OF ICOMING REQUESTS
* Integration through third-party paid service
Always reply to comments
Reply to comments, even under the old posts - customers love feedback. CRM-system will allow you not to miss any comment
TIP №1
Turn comments into leads
When someone commented "Very beautiful!" under the post of your new offer, you can simply reply "Thx", or you can "Thank you! Btw, do you want to try it on?"
TIP №2
Working with doubters
Ask the "doubter" client, did he make a decision and have enough information? With our solution, these clients are listed in a specific separated workflow. Make the most of every comment!
TIP №3
Work with a sales funnel
For this purpose, we use statuses (stages) and always see which orders are at what stage. Without a CRM-system - we get confused and forget
TIP №4
Maintain customer base
Make exclusive offers for regulars. For those who haven't bought for a long time, send an email with a reminder of yourself and perks
TIP №5
Keep promises on time
For example, you promised a client to poke him when the product that interested in appears again. How not to forget? In the CRM-system, this is solved simply - a reminder to the task-dialogue.
TIP №6
Click to order
Cart
ВАШ ЗАКАЗ
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